Downloads

BMail Policy

How to Postpone Delivery

Contacts

(863)679-4441

(866)679-4441

Email: bmail@mypclc.org

BMail is a home delivery service

BMail is available to all library patrons who reside within Polk County.  Library materials are mailed to patrons whose library card is in good standing.  Some restrictions may apply.  Read BMail Policy.

BMail delivery is free!

  1. Requested library items are delivered to the address associated with the patron's library card. 
  2. Address and contact information must be kept current. 
  3. The return of library materials is the responsibility of the patron.
  4. Returns are accepted at any PCLC library, the PCLC Bookmobile and Visit Central Florida Information Center, 101 Adventure CT in Davenport.

There are several ways to request BMail delivery

  1. Request online at PCLC Online Catalog.  Upon final selection choose "Books by Mail" as the "Pickup Library."
  2. Call BMail at (863)679-4441 or (866) 679-4441.
  3. Email request to bmail@mypclc.org
  4. Visit any PCLC library and place request in person.

Why am I not receiving my BMail requests?

  1. Your contact information needs to be verified.
  2. The status of the item(s) you've requested has changed and is no longer available.
  3. Your library card is not in good standing.  Read BMail Policy.

Need to delay BMail shipments?

  1. Login to your library account, and select your dates.
  2. Contact BMail: (863)679-4441, (866)679-4441, bmail@mypclc.org
  3. Contact any PCLC library, Library Information

BMail Home-Bound Service

is available to people who are unable to access the PCLC library collection due to a temporary or long-term medical disability.  Library materials are sent through the mail in zippered bags with reversible address labels for easy mail return.  Click the link below to download an application.  One of the forms requires the signature of a medical professional or professional librarian.

Application for Service

Please mail the completed form to:

Polk County Library Cooperative BMail

c/o Lake Wales Public Library

290 Cypress Garden Lane

Lake Wales, FL  33853

BMAIL Homebound Policy

BMAIL Homebound Lost and Found Policy