Books by Mail


Bmail Policy

The Rule of Tens

How to Postpone Delivery


PCLC Online Catalog





BMail is a home delivery service

Bmail is available to all library patrons who reside within Polk County. Library materials are mailed to patrons whose library card is in good standing. Some restrictions may apply. Read Bmail Policy

BMail delivery is free!

  • Requested library items are delivered to the address associated with the patron’s library card.
  • Address and contact information must be kept current.
  • The return of library materials is the responsibility of the patron.
  • Returns are accepted at any PCLC library, the PCLC Bookmobile and Visit Central Florida Information Center, 101 Adventure Ct in Davenport.
  • The 10/10 Rule The Rule of Tens

    The Rule of Tens

  • No more than 10 items may be checked out through BMail at any time.
  • No more than 10 items may be on active request through BMail at any time.
  • Holds in excess of 10 will be randomly suspended by the PCLC computer system.
  • Suspended item(s) will be placed in circulation, but position in queue will not be lost.
  • There are several ways to request BMail delivery

  • Request online at PCLC Online CatalogUpon final selection choose 'Books by Mail' as the “Pickup Library”.
  • Call BMail at (863) 679-4441 or (866) 679-4441.
  • Email request to
  • Visit any PCLC library and place request in person.
  • Why am I not receiving my BMail requests?

  • You already have ten items checked out through BMail.
  • You have requested more than ten items through BMail resulting in suspensions.
  • Your contact information needs to be verified.
  • The status of the item(s) you've requested has changed and is no longer available.
  • Your library card is not in good standing. Read Bmail Policy
  • Need to delay BMail shipments?

  • Login to your library account, change pickup location to your home library and select your dates.
  • Contact BMail: (863) 679-4441, (866) 679-4441,
  • Contact any PCLC library Library Information
  • BMail Home-Bound Service

    is available to people who are unable to access the PCLC library collection due to a temporary or long-term medical disability. Library materials are sent through the mail in zippered bags with reversible address labels for easy mail return. Click links below to download an application. One of the forms requires the signature of a medical professional.

  • Application for Service
  • Application for Free Postal (must be signed by a medical professional)
  • Reading Preferences
  • Please mail these three completed forms to:

    Polk Co. Library Cooperative BMail
    c/o Lake Wales Public Library
    290 Cypress Garden Lane
    Lake Wales, FL 33853

    B-Mail is a unique new service, funded by Polk County Library Community Investment Dollars, with the support from Polk County Library Cooperative member libraries.